General terms and conditions



For questions please contact us with the contact form .

Naters, the 10/06/2016


By submitting an order or a download the customer / the purchaser expressly agrees to these terms and conditions.

All orders are binding. Delivery periods are not binding. If delivery is delayed you will be informed by e-mail. You have the option, if delivery has not yet been sent to let cancel it.

The provision of all services offered is limited exclusively to the territory of Switzerland and Liechtenstein.


In an online ordering, KiraMed GmbH (KiraMed Shop) requests information about the user (name, address, email address, etc.). This information is used for creating and managing the business relationship between the customer and KiraMed GmbH. If a problem with the processing of an order occurs, this information is used to get in touch with the customer.


To access certain services in the online store to purchase with KiraMed GmbH, a visitor may have to register first.


We deliver free of charge for orders valued above CHF 100.-  throughout Switzerland and the Principality of Liechtenstein. Deliveries are limited only to addresses within Switzerland or Liechtenstein. This also applies to all future offers, such as digital products like music downloads, movie downloads / streaming and / or e-books.

Deliveries are made to end customers, only. We reserve the right to restrict quantities.

Should an article you ordered be unavailable, the delivery of the remaining items is not affected. Missing items will be delivered free of charge as quickly as possible, provided that the total value of the order exceeds CHF 100.-. KiraMed GmbH reserves the right to carry out the delivery only when all items are in stock.

Offers may be partially available in limited numbers, only. Due to a high demand items can sell out fast. KiraMed GmbH is not liable for products not available or mistakenly pricing errors. Such items/prices remain subject to modification. All prices are net incl. VAT. In Swiss francs (CHF), as applicable. Scheduled offers are valid only for the specified time period.

We reserve the right to execute your order only insofar as they are available at our store actual. Some older products are sometimes very difficult to obtain. We will strive to get these products for you. If we cannot succeed in doing so, we will either notify you or the items are automatically canceled after 60 days of notification of your order. Please note the shipping availabilities, which are given next to each product. However, this experience may vary.

KiraMed GmbH reserves the right to stop deliveries to clients who have refused prior shipments.

Any delivery costs, that occur because of repeated deliveries that are due because of incorrect address details of the recipient will be fully charged to the recipient.


Because we want to offer you the best possible prices, it can happen that prices of individual products change frequently. Generally speaking, the price is used is the price that you agreed to at the time of order.

Delay in delivery never gives right to a price reduction.

Despite careful review of our product details wrong informations may not be completely excluded. All prices are not binding.


KiraMed GmbH reserves the right that for orders that do not reach a total amount of CHF 29.90 a fee of Fr. 5.00 is charged.


Subject to price and assortment changes and technical amendments. All offers are subject to change. Erroneous information and typographical errors may occur.


Exchange is not possible for copyright reasons. Exceptions: False deliveries, transportation damage and production errors in the products delivered. The liability is limited to replacement. Claims for rescission of contract or reduction of the compensation are excluded unless a replacement is possible in a reasonable time. “KiraMed Store” ( for contact) must be notified immediately in case of wrong deliveries and production errors. The claimed goods must be returned in case of incorrect deliveries with a notation within 10 days (postmarked) to KiraMed GmbH. Replacement of damaged items in transit is to be claimed within 48 hours, otherwise the right to free replacement expires. In case of non-returning or if we can find an error or defect of the product which was caused by the buyer, the buyer bears the cost of replacement. All flip-charts can not be returned.

DVD’s can only be returned in original packaging and unopened. For technical problems when playing the DVD’s, please directly contact the hotline of the equipment manufacturer.

Returns because the buyer does no like the product are excluded.

The right of return only applies to products that are not expressly excluded from return (eg. Splints TMJ Mojo). The return period is 10 days.

Sound, image and data carriers can be returned for copyright reasons in the original packaging materials, only.


1 year from date of delivery, unless otherwise noted. For technical articles the enclosed warranty provisions are binding. The transport costs are borne by the buyer. In case of warranty the seller decides whether goods are replaced or a refund of the purchase price is considered. Excluded from the warranty is damage that the buyer is responsible for, for example due to improper handling.



The gift card is valid for 24 months

The online gift certificate is valid for 24 months

If the gift card or gift certificate remains inactive online for more than the above-mentioned validity period (unused), it is deleted and the amount forfeited.

Where redeemable:

At the headquarters of KiraMed GmbH, as well as in practice in Visp

At the KiraMed Online Store

How to redeem:

Gift Card in practice Visp or at headquarters: Gift Card must be presented.

Online voucher online shop: Enter code.

Remaining credit / Exchange:

Neither the gift card nor the online Gift Certificate will be exchanged, paid or refunded.


In case of loss or theft the gift card or Online Gift Certificate can not be replaced.


Can be applied in writing within 10 days of receipt of the goods.


All orders require prepayment. The product is delivered  only after receipt of the funds.


Orders are to be paid within 10 days net. Currently, the transfer must be made to the reported account of KiraMed GmbH in the order process.


All customers who have specified a valid e-mail address in the online account, get a reminder by email. From the first reminder, a reminder charge of CHF 5.00 per reminder will be charged because of the associated increased manual effort. In addition, KiraMed GmbH reserves the right to debt collection process and payment information of any kind to the company, which is mandated by KiraMed GmbH with the collection. KiraMed GmbH also reserves the right to no longer offer the payment option “against invoice” to a client, if circumstances are known, which can affect the solvency of the customer (eg late payments, bad credit, etc.).


All offered items (digital and non-digital) are intended only for your personal, non-commercial use. Any other use constitutes a violation of copyright. The copying for the purpose of sale, commercial rental, public broadcasting or distribution or transfer to third parties is prohibited. Derogations may apply on the resale by therapists to their clients / patients.


Data necessary for the business transaction will be stored and forwarded in the context of order processing as needed to to the shipping and billing companies. All personal data will be treated confidentially. Detailed information can be found in the Privacy Policy .


We would like to occasionally inform you about our offers and services and those of our partners using your personal information. If you do not want this to happen, you can contact KiraMed GmbH, Landstrasse 62 3904 Naters by regular post, or by contact form and inform us of you disagreeing to this.


Our Newsletter will only be sent to you upon your active consent. Newsletter subscriptions may be terminated at any time. For further information, please refer to the corresponding newsletters.


KiraMed GmbH excludes all liability (including negligence), which may result from accessing or the inability to access the online store or its individual elements or if they are out of order. Access to the online store and its use is not guaranteed. The online shop contains links to other websites. These sites are not operated by KiraMed GmbH or monitored. KiraMed GmbH disclaims any responsibility for the content and compliance with data protection regulations by the operators of the linked pages.


It is prohibited to reproduce, copy the website or to share unless it serves the purpose of ordering with KiraMed GmbH. The entire content of the website (text, graphics, layout, etc.) and all software are Copyright © byKiraMed GmbH. All rights reserved. The site is protected by Swiss copyright law, intellectual property rights and all other relevant laws. Brand marks, logos, graphics, navigation bars, button icons, labels, etc., which are displayed on the website, are the property of KiraMed GmbH or the respective partner. There is no right to use this data without the written consent and permission of KiraMed GmbH.


The legal relationships are subject to Swiss law. Jurisdiction for all disputes is Naters (VS). KiraMed GmbH reserves the right to fight out court cases in any other place in Switzerland.